Frequently Asked Questions 

An update is released for Nav N Go iGO 8

Time-Zone Error in Nav N Go iGO 8

We inform you that, in the R1 versions of Nav N Go iGO 8, the Windows time zone may be incorrectly set depending on the GPS position (for instance, Minsk is selected for Hungary). The correction is already released in R1 patch (see above).

The update now can be downloaded free of charge with the use of the Content Manager.
Also, a workaround is available on your device by editing:  /Program Files/iGO8/sys.txt  and adding the following lines:
[timezone]
sync_os_timezone=0
reset_os_timezone=0
Attention: The modifications will only be activated when Nav N Go iGO 8 is restarted.

The latest Nav N Go iGO 8 R1 patch (see above) provides a fix for this error.



On the page below are the answers to the most Frequently Asked Questions about registering on my.navngo.com, and about upgrades and updates to Nav N Go iGO 8. If you would like to know more about how to use Nav N Go iGO 8, please download the User Manual.

About My Nav Go registration and login

Although I specified my email address, I am not getting any emails. What shall I do?
The most common reason for this problem is an incorrect email address in the database, so it is most likely that you specified an incorrect email address, and this is why you are not receiving emails from the system.
Email addresses not activated by the user are deleted from the system in 13 hours (generally on working days), to allow the user to register again.

The problem may also be caused by your mailing system detecting our emails as spam, i.e. unsolicited mails. Therefore we suggest that you also check your system and spam filter settings. (Many mailing systems identify emails coming from another country, in this case ending with “.com”, as spam.)

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I misspelled my email address or entered an incorrect email address. What shall I do?
Email addresses not activated by the user are generally deleted from the system in 13 hours (on working days), to allow the user to register again.

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I am unable to register the product's licence key. The system indicates that the key is invalid or reserved.

Please make sure you have specified a correct licence key. Spelling mistakes and confusion of “0” (zero) for the letter “O” (and vice versa) are frequent problems. You can find the licence key under the About/Licences menu item of the navigation software in the following format:
CE-****-****-****-****-****. This is the code you have to provide during registration.

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I am unable to update or download larger maps.
The problem may be caused by your anti-virus system; e.g. it may be that the “Amon” file system monitor of ESET NOD32 is ‘blocking’ larger maps. We suggest that you turn off the above monitor of your anti-virus software when updating maps.
Updating requires a direct internet connection. If a firewall or any other protection blocking direct access is turned on, it will most probably interrupt the update process. We advise to use a card reader instead of the ActiveSync in every circumstance because it is more stable and reliable.

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I have registered. How can I activate?
We will send you an email containing the activation link to the address you specified during registration.
Just click on the link we send you, and then enter the password you specified during registration. Activation takes place automatically as you enter the site.

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What is my user name?
There is no user name. Please use your e-mail address as login.

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What does "stay logged in on main page" mean?
If you select this option, you do not have to log in every time you visit this page.

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I registered but did not receive an activation link in e-mail.
The typical delivery time is a few minutes, but it may take longer if your internet service provider's mail server is temporarily overloaded. If you are waiting too long, please check your spam filter settings and your spam folders, or contact your system administrator. All non-activated accounts will be deleted after 12 hours. You can try to re-register afterwards. Try using another e-mail address if the problem persists.

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I registered but forget to activate my account immediately. Now, I cannot use activation link. Why not?
The system automatically deletes non-activated accounts after 12 hours. If you did not activate your account within this period, you will have to re-register on our site in.

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I forgot my password. What should I do?
Go to my.navnago.com and click on the Password reminder link and enter your e-mail address. A confirmation message will be sent to the Email Address. Please click on the link provided within 12 hours and save a new password.

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I forgot the e-mail address that I used to sign up before. What should I do?
Contact us at support@navngo.com and send us your iGO My way licence key. (CE-****-etc.)

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Can I register more than one iGO My way product?
You can add multiple products on the My products page by entering their license codes one by one. You will receive updates for all of them on the My updates page.

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What is PDA?
PDA is short for Personal Digital Assistant. This is the hardware device that you are using your iGO My way software product on.

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Why do I have to register my PDA device?
We need to check that the update is compatible with your PDA device, in order to avoid providing you with an update which might not work on your device. Registering your PDA device is optional. If you do not add it to your device list, you will be asked to specify the device for each update

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Can I register more PDA devices? I use my iGO My way product with multiple devices.
Yes, you can add more devices at the My products page.

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When do I need to remove my license on the My products page?
One license key can only be registered to one user. If you sell your iGO My way product, please remove it from your registration so that the new owner can register it, in order to receive updates.

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I cannot find my PDA type in the select list, so I cannot add it.
Please send an e-mail to support@navngo.com with your PDA type details to extend the device list.

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Where can I find my iGO My way license code?
It can be found it the software under the About/Licenses menu, CE-****-****-****-****-****.

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I do not have an SD card reader. How can I update?
You need an SD card reader to upload updates to your iGO My way card. We advise you to buy an SD card reader.

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I do not know the size (storage capacity) of my iGO My way card. How can I check it?
Please remove your iGO My way card from your PDA. The size is written on the card. Alternatively, you can check the size on your PC after you connect the card to a card reader.

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The Select update page does not contain an upgrade to Nav N Go iGO 8, only map updates. Why?
Typical reasons include: your iGO My way SD card does not have enough storage space; or your PDA device is not compatible. See details at the top of the page.

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I chose to buy a map update for my current iGO My way product. I have changed my mind, and I would rather buy the upgrade to Nav N Go iGO 8. Can I exchange it?
According to the General Terms and Conditions, we regret that there is no possibility to make refunds or product exchanges. You may decide to buy additional upgrades at any time.

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The price on the Select update screen contains VAT (Value Added Tax). If I do not have to pay VAT what should I do?
On the next screens, you may specify your invoicing data. If you specify that you do not have to pay VAT, the correct price will be shown automatically.

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I mistyped the invoicing data or I need an invoice for a different name and address. How can I change the invoice?
According to the General Terms and Conditions, we regret that another invoice cannot be issued after verification. Before verification you can step back to the invoice data page where you can modify the details.

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I am a corporate customer but I do not know my VAT number.
The VAT number (or VAT ID) is issued by your local taxation authority. It is optional to fill in VAT id during the update process.

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What happenes if the update process is aborted?
If the process is aborted before payment, you have to start the process again by selecting device to be updated. If the update process is aborted after a successful payment, the activation code is archived in the My transactions page, and you can continue the process with Content Manager at any time.
 

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After the installation I can not start the Nav N Go iGO 8 on HTC Kaiser/TyTN II with Windows Mobile 6.1. What should I do?
Turn off the HTC on the Today screen: Start/Settings/Personal/Today/Appearance-> WM6.1 instead of Htc
Start/Settings/Personal/Today /Items-> take the "tick" from the HTC Home square and then OK on the right upper corner.
Make a softreset.